What we deliver
Kisan Dada sells consultation calls with farm experts: agronomists for problems with your crops, and scheme advisors for government schemes. The calls take place inside the Kisan Dada app for Android, over the internet (mobile data or Wi-Fi), by voice, or by video where the app offers it. They are not ordinary phone calls to your number.
This is a digital service. Nothing physical is shipped, and there are no shipping charges.
If you use AutoPay (the monthly plan), each monthly debit adds calls to your call balance; each call is then delivered as described below.
How a call is delivered
- In the app, you choose your crop and your problem, and start a call. The price of the call is shown before you pay and is taken from your call balance.
- An expert calls you inside the app, usually within minutes when experts are on duty. Experts take calls at the times shown in the app.
- Please keep the app open while you wait. If the wait is long, the expert still calls you back.
- After the call, the expert’s written advice appears in the app under My calls, so you can read it again at any time.
If a call does not take place
You do not pay for a call that did not take place. If no expert takes your call, the call does not connect, you cannot answer when the expert calls, or you and the expert are connected for less than 30 seconds, the price of the call goes back to your call balance by itself. You do not need to ask.
Unused paid balance can be refunded on request; see our Refund policy.
Where we deliver
Kisan Dada serves farmers in India. Calls are held in the languages shown in the app; before you pay, the app tells you which language the expert will speak.
Contact
If a call you paid for did not reach you, write to [email protected] or call or message us on WhatsApp at +91 70603 45696 (Monday to Saturday, 9 am to 6 pm). Please give the mobile number on your account.